Customer Services

This course is designed to ensure that learners develop the skills necessary to interact professionally with customers. By improving customer relations, learners will contribute to enhanced customer service, leading to business growth and profitability. The course is particularly relevant for those in the transport services sector but is applicable across various fields where customer service is essential. By the end of this course, participants will have the skills and knowledge necessary to interact professionally with customers, thereby improving customer relations, service quality, and overall business performance.

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Describe the impact of customer service on a business
 
This course is designed to equip learners with the skills necessary to enhance customer satisfaction by understanding the relationship between business and customers, solving problems effectively, and displaying appropriate behaviour during customer interactions. The goal is to improve overall customer service, contributing to business growth and profitability. By the end of this course, participants will be well-equipped to understand the relationship between business and customers, provide exceptional customer service, resolve issues effectively, and interact professionally with customers, thereby enhancing overall customer satisfaction and business success.
Comply with organisation ethics
 
This course aims to enhance learners’ understanding of ethical practices within their business sector. By adhering to the applicable code of ethics, learners will contribute to maintaining high ethical standards and integrity in their professional environments. By the end of this course, participants will have a thorough understanding of the ethical standards in their business sector, enabling them to act with integrity and uphold the highest ethical standards in their professional roles.
 
Apply basic business principles
 
This course is designed to equip learners with the fundamental business principles necessary to improve productivity and efficiency in the freight handling environment. By understanding and applying these principles, learners will be able to utilize resources effectively, align their goals with organizational objectives, enhance customer service, and select the most effective business solutions.

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